How do I place an order with ClearPointDirect.ca?
1. Online: While browsing our online catalogue, when you see an item you like, simply click the "Add to Cart" button next to the item. That puts the item in your shopping cart and takes you to the shopping cart page. There you will be able to view all the items you've added to your cart so far. You can also change the quantity of each item you've selected, as well as remove items you've changed your mind about. To shop for more products, click "Continue Shopping."
When you are finished shopping, make sure you have reviewed the contents of the shopping cart. Once done, click "Checkout" at the bottom of any page or on your "mini-cart" on the left of your page. You will be asked to enter a shipping address, a shipping method and payment information. When you are satisfied with your order, click "Checkout". Your order will be processed and shipped as quickly as possible.
2. By telephone: Our courteous customer service representatives are available to take your call, Monday to Friday between 8:30 AM - 5:30 PM Eastern Time. You may use our Toll Free Number: 1-888-840-9999 US/Canada or 514-631-7799 Worldwide
3. By Fax: For those individuals who may feel somewhat uncomfortable ordering on line or on the phone, our website features a handy order form you may print at your leisure and submit to us as your order. This may also be used as a handy pass-along for family and friends. To print this form, simply click on this link. You can print out the order form and fax it to us along with your credit card information. Reach us on our worldwide fax number: Please dial 514-631-8037.
4. By mail: For those individuals who may feel somewhat uncomfortable ordering on line or on the phone, our website features a handy order form you may print at your leisure and submit to us as your order. This may also be used as a handy pass-along for family and friends.
To print this form, simply click on this link. It's simple! All you have to do is print out the order form, fill in all of the necessary information and mail it to us along with your check or money order to the one of following addresses:
U.S.A.
Clearpoint Direct.ca P.O. Box 3508, Champlain, NY 12919
Canada
Clearpoint Direct.ca P.O. Box 888, Pointe Claire, Quebec, H9R 4Z6
What type of confirmation should I expect once I've placed an order?
You will receive an order confirmation email immediately. This email will detail what you have ordered. Please review this information and inform us of any corrections as soon as possible. Within 72 hours you will receive an email message informing you that your package has left our warehouse.
What about temporarily Out of Stock items?
If some of the items in your order are temporarily out of stock, we will ship them as soon as they become available. If you can no longer wait for the item and wish to cancel, you may do so by calling our customer service department Toll Free 1-888-840-9999. If your order is intercepted before being shipped, it will immediately be cancelled and you will be issued a refund.
What are your cancellation and refund policies?
We do our best to act on all cancellation requests. In our efforts to fulfill orders as quickly as possible, however, we sometimes process orders for shipping before we receive the cancellation request. If we are unable to cancel your order because it already has been processed, then rest assured that you can return any unwanted items to us after you receive them. For more information please contact our customer service department at 1-888-840-9999
What if I need to return something?
ClearPoint Direct stands proudly behind each product and offers a 90-day Money Back Guarantee if not entirely satisfied. Items must be returned in original condition and original packaging and you will receive a full refund LESS SHIPPING AND HANDLING (unless the error is ours).
Why did my shopping cart 'time out'?
It means that your order took longer than the allotted 20 minutes to process. The website works this way to ensure that it can work as fast as possible for each customer logging in. If you have not completed the shipping and billing information in this time, you will receive that message. Please return to the homepage and re-start your order.
Can I track the delivery of my order?
ClearpointDirect.ca offers Canada Post tracking on most orders placed online. You will receive a tracking number and unique URL (web page address) for you to track your package when your item is shipped, this will be sent to you via email. Alternatively you may call us Toll Free at 1-888-840-9999 and request your tracking number. To visit Canada Post and track your package with your tracking number, click below. Canada Post Tracking.
How do I search for an item?
Every page of our site has a search box to help you find what you're looking for easily. In order to find an item, you may type in the item number or product name if you know it. For example, "comfort" or "0218." You may also type in a descriptive word or phrase, such as "exercise" to get a list of products pertaining to exercise.
What is a 3 Digit Card Verification Number?
For your safety and security, ClearpointDirect.ca requires that you enter your card's verification number. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.
Our Guarantee
If you are not entirely satisfied with a ClearPoint Direct product, you may return it for a prompt refund.
